Admin made easy
Manage your phone system with ease with the highly interactive and intuitive Admin site
EVOX Admin
System management
Review your company profile, services and devices. Quickly configure branches, direct dial lines and fax service, and settings such as language, time zone, work hours, group ring and outbound calling permissions. If you subscribe to EVOX Connect you can perform initial set up, including lines and members, for your contact center.
Auto-attendant
Answer and direct incoming calls without the need for an operator for work hours, lunch break, and off work hours with customizable (dual language) company greetings and interactive voice menu. EVOX can also be configured to direct calls to a live operator or the EVOX Connect contact center.
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User management
Add or change users and their personal profiles and service configurations, such as devices and outbound calling permissions. Create and manage ring groups to ensure calls are efficiently answered by qualified staff.
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Call Records (CDR)
EVOX maintains complete detailed records of all phone calls including caller/callee ID, call direction, time/duration, toll type, and any toll charges. Analysis tools allow you to search, download, and filter reports for any listed parameter or any time period.
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Outbound call permissions
You can control outbound calling permissions for each individual extension or user. With settings for international calls, mobile numbers, or land lines, you can align calling permissions to your company policy.
Group Ring
When a customer calls, all extensions in the same group will ring simultaneously to ensure that a call is never missed.
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Online payment
EVOX online payment supports ATM, supermarket, credit card and other payment methods. You can view payment history and export bills to make reimbursement easier.