Get the call to the right agent
Assign calls to the appropriate agent using ACD and IVR.
Learn moreCreate an unparalleled customer experience
With enterprise-level contact center functionality
EVOX Connect — Cloud Contact Center
A virtuous cycle
Manager empowered to learn and improve
Better brand, better business
Helpful and efficient agents
Happy customers
A vicious cycle
Demoralized and poorly equipped managers
Poorly trained and equipped agents
Bad brand and bad business
Bad customer experience
Advantages of a cloud-based customer contact center
Intelligent customer contact center
Record calls in real time
Legal announcement before recording to protect the rights and interests of both caller and callee. Recording files are automatically stored in the cloud, and can be listened to at any time in Connect Manager or the Pro PC App.
Empower your professional customer service team with the Pro PC App
Identify incoming customers, record incoming calls, take notes and easily organize and control workflow from anywhere.
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Contact Knowledge Database
View key information before taking a call for better customer service.
Customizable contact information properties. A variety of templates are provided to help you get started.
Learn moreManagement tools built for customer service supervisors.
Connect Manager is as intuitive as it is powerful.
Log into the online Connect Manager from any browser to easily manage team scheduling, program ACDs and IVRs and view call records and audio recordings.
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Professional reports and analytics - monitor the contact center operations at a glance.
Real-time reports and analytics provide a deeper dive into the operation status of the customer contact center and the utilization rate of resources, so you can plan appropriately.
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Supervisor Dashboard - monitor the contact center in real time.
View contact center operations and agent statuses. Monitor all active calls in real time: stealth, listen in, barge in and take over modes.
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Integrated solutions for a better customer service experience.
Compared with custom CTI projects or traditional PBXs, EVOX and other cloud tools cost less and allow you to pay monthly with a subscription model.
EVOX + Vital CRM
Make outgoing calls directly through Vital CRM. Customer information will display synchronously when calling.
EVOX + Super 8
Incoming calls instantly open the customer’s LINE chat history.
