All calls are legally recorded and automatically stored and backed up in the cloud
You can listen to calls at any time to ensure overall service quality.
EVOX CloudTalk Cloud Call Recording
EVOX Quick Tutorial
What’s the difference between external and internal call recording?
You can configure EVOX CloudTalk to record external and/or internal calls. External call recording is designed to document conversations between the business and external parties (customers and/or vendors) to ensure that every business communication is fully preserved. Internal call recording captures conversations among employees, helping to clarify responsibilities and review key decisions.
Record external calls
Capture every conversation with customers or external partners to ensure that crucial business information is not lost. For customer calls, recordings can be used to enhance your customer support, service quality and new agent training. For partners or vendors, recordings provide critical data for use during contract negotiations and business discussions. External call recording is an indispensable tool for managing potential legal risks and resolving business disputes in corporate operations.
Record internal calls
Ensure internal communications are preserved to clarify responsibilities or review important internal decisions. Internal call records aid in compliance audits and optimize decision-making processes by allowing management to gain deeper insights into team communication.
Stored in the cloud
Recordings are securely stored in the cloud to prevent them from being overwritten or lost. You can easily listen to a recording at any time using the PC App or Connect Manager.
Voice-to-text for easy data retrieval
Automatically transcribe call content into searchable text records and generate a summary of the call using Gen AI. This feature allows you to easily find and review key call information, write meeting notes and analyze the performance of the contact center and customer experience.