聯絡人資料庫
EVOX Connect Knowledge Database

Share key contact information to improve customer service.

Customize your contact database and easily import and export contact knowledge.

資料屬性

Track complete activity history

View all call and message records for a specific contact at-a-glance with the Activity tab. Flexible filtering options allow you to browse by agent, team, date, channel and status to manage and track each customer interaction, enabling you to manage and gain insights into customer interactions.

Manage customer information intelligently

同步資訊

Cloud Contact Database: Shared access empowers team collaboration.

簡潔介面

User-Friendly Layout: An intuitive design makes information management more accessible, allowing newcomers to onboard quickly.

模組化

Modular Information: Information is organized in a modular format for easier management, reporting and analytics generation.

Up your Customer Service Game with EVOX Connect