Help your agents provide superior customer service
Know your caller instantly. Control and organize your workflow. Log and track your calls. Work where you want.
Pro PC App
Know your caller instantly
Centrally accessible contact, purchase, and call history means personalized agent service and timely customer contact resolution.
Customer information and caller-ID for incoming calls.
Customer profile and relationship information.
Call log history and notes.
Control and organize your workflow
Customer service agents control their workspace to reduce stress and burnout.
Check work schedule and manage tasks
Manage time and call availability
Log and track your calls
Track individual agent and overall call center performance.
Log your calls with call notes
Use voice recording and text transcript for an exact record
Work where you want
Good agents are hard to find and take time to train. Work flexibility helps you recruit and retain your most valuable contact center asset - your agents.
Use EVOX Connect anywhere with the PC App
Balance your work and personal lifestyle
Easily recruit and retain staff