Help your agents provide superior customer service
Know your caller instantly. Control and organize your workflow. Log and track your calls. Work where you want.
EVOX Connect Agent Dashboard
Know your caller instantly
Centrally accessible contact, purchase and call history means personalized agent service and timely customer contact resolution.
Customer information and caller ID for incoming calls
Customer profile and relationship information
Conversation (call and message) log history and notes
Control and organize your workflow
Customer service agents control and organize their workspace to reduce stress and burnout.
Check work schedule and manage tasks
Manage time and call availability
Mini mode window stays on top
Log and track your conversations
Track individual agent and overall contact center performance.
Log your customer contacts with conversation notes
Use voice recording and text transcript to provide more useful records for calls
Work where you want
Good agents are hard to find and take time to train. Work flexibility helps you recruit and retain your most valuable contact center asset - your agents.
Use EVOX Connect anywhere with the PC App
Balance your work and personal life
Help recruit and retain staff
Real-time notifications for inbound messages