Education Services
Education companies leverage cloud communication systems to optimize enrollment efficiency and strengthen communication and trust with students and parents.
Industry Solutions
Enhance enrollment efficiency
Consolidate and organize information and conversation details from students and parents to facilitate follow-up and improve internal collaboration.
Use Web Phone to strengthen communication
With the Web Call feature, parents and students can make free calls directly from the website. This makes it easy for them to inquire about courses and, when they input basic information before calling, saves time and increases enrollment efficiency.
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Build trust with a recognized business number
With EVOX CloudTalk and Whoscall number identification, the name of the educational institution will appear on the customer’s caller ID when staff make outbound calls. This not only boosts trust but also increases the likelihood of calls being answered.
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Share information seamlessly
Use the customizable database to create detailed profiles of students or parents. Profiles are shared across your team, providing every staff member with vital information during interactions, enhancing collaboration and efficiency.
Record calls for everyone’s protection
EVOX CloudTalk provides a legal call recording feature to document conversations, helping resolve disputes while offering valuable insights for informed decision-making.
Enhance your customer service experience
High-quality customer service is crucial for sustained growth. Comprehensive support features and analytics are essential for driving continuous improvement in educational services.
Use an ACD to rapidly route calls and reduce wait times
With ACD (Automatic Call Distribution), parents and students can quickly reach the appropriate representative without needing to be transferred. This ensures they promptly receive the support they need.
Instantly access student information for incoming calls
When parents or students call, the system quickly identifies them and displays previous contact records along with relevant student information, significantly improving service efficiency.
Access comprehensive call records to manage relationships
The call recording system captures essential details such as call time, duration and records content for incoming and outgoing calls. The customer service team can access previous conversations to understand client interactions and foster stronger relationships.
Review detailed reports to optimize teams
The call recording system provides comprehensive data on call times, durations, incoming and outgoing calls, and recorded content. This information enables the customer service team to track previous interactions effectively, enhancing their understanding of client relationships and improving overall operational efficiency.
Enhance support for remote workers
EVOX CloudTalk is compatible with a range of devices, including smartphones, computers and IP phones. This enables employees to effortlessly make and receive professional company calls from home without using their personal numbers.
Android |
iOS
Mobile Extension
Use your mobile phone as an extension without having to provide your personal number to clients. Its features are more powerful than traditional desk phones.
Windows |
Mac OS
Desktop App
The desktop version includes all functionalities, allowing you to manage regular tasks and make calls simultaneously on your computer.
IP Phone
If you prefer using a desktop phone, EVOX CloudTalk is also compatible with IP phones for your convenience.
Easily manage and seamlessly expand your system
With EVOX CloudTalk’s professional and user-friendly online admin, system administrators can swiftly adjust the system and make changes on the fly. Whether your company is relocating, adding new direct-operated or franchise locations, setup and deployment can be completed in an instant.
Rapidly expand
EVOX CloudTalk’s multi-site admin system simplifies the expansion of direct branches and the addition of franchise locations. There’s no need for PBX or gateway equipment, allowing system administrators to swiftly and cost effectively set up new locations. Services such as personalized greetings, extensions and internal connections are immediately available. Save costs and enhance operational efficiency, making it easy for your business to grow.
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Add local area numbers from anywhere in Taiwan
No matter where your headquarters or classrooms are in Taiwan, EVOX CloudTalk can provide local area phone numbers. All branches can receive calls through the same automated PBX or live agents, ensuring seamless communication across different regions.
Relocate easily with zero downtime
With cloud services, moving your operations is completely seamless. You can maintain uninterrupted communication both internally and externally during the relocation process. Since there is no physical equipment or phone lines, you have the freedom to design your classrooms flexibly.
Flexibly manage your system online in real-time
With the online admin, you can easily and quickly adjust the number of extensions for seasonal or short-term events without waiting for on-site technicians. This enhances management flexibility and responsiveness.
Enhance work efficiency with cloud service integration
EVOX seamlessly integrates with cloud ERP, CRM, Microsoft Teams and social platforms like Salesforce, Vital CRM and Super 8. This integration empowers sales and customer service teams to access crucial customer information, significantly improving the customer experience. With enhanced collaboration, your team is better equipped to meet challenges head-on.
Vital CRM Integration
Connect Vital CRM with EVOX CloudTalk telephony for comprehensive customer relationship management. Gain complete visibility and control over your customer interactions.
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Microsoft Teams Integration
No need for costly and complex hardware or CTI systems. With cloud technology, you can connect Teams to local Taiwanese phone numbers for a complete Teams’ UCaaS solution.
Learn MoreOur Products
EVOX Connect Omnichannel Cloud Contact Center
The ideal combination of cloud PBX and professional customer service features. Use EVOX Connect to easily establish an effective customer service system for your business. Seamlessly integrate EVOX Connect with your other cloud systems for a unified, complete customer service experience.
Learn MoreEVOX CloudTalk Phone System
The perfect combination of cloud PBX and mobile extensions so your employees can enjoy the convenience and flexibility of mobile business while maintaining excellent call quality.
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