Effortlessly deploy an enterprise-grade omnichannel communication platform to enhance customer satisfaction and boost business performance.
Data over multiple customer communication channels is trapped in separate silos. Most so-called omnichannel solutions do not include phone calls.
Legacy on-premises hardware systems can’t integrate with newer cloud platforms.
Lack of flexibility and the customization options your business requires.
Organize customer and partner information with a customizable contact database.
Access phone and text communication records with an all-in-one dashboard.
Streamline your management with real-time dashboards for scheduling, monitoring and analytical reports.
Eliminate expensive hardware costs, fast deployment, flexible configurations and automatic updates for continuous improvement.
Robust local EVOX team to provide comprehensive technical support and custom solutions.
Seamless integration with CRM, ERP, POS and other cloud platforms to meet your requirements.
EVOX Quick Tutorial
EVOX Connect consists of a 100% cloud-based omnichannel contact center and a highly customizable Connect Knowledge database. Together they provide precise management of customer and partner information, while consolidating the complete history of voice and text communications into one visual interface. Connect Manager offers a range of supervisory features, including real-time monitoring dashboards, scheduling tools and analytical reports. The local EVOX technical support team can help you integrate EVOX with your other cloud-based CRM, ERP, or POS systems via a complete suite of APIs to help you deliver an exceptional customer experience.
No matter where they work, agents can instantly identify incoming callers or messages, access conversation histories and customer interactions and manage their workflow.
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Customize contact information fields to design a database to meet your management needs, with a rich set of reference templates to expedite contact profile setup. Social media contacts are integrated into the database to ensure interactions through all channels are accurate for each customer.
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The Activity tab displays all call and social messaging records for the selected contact. You can filter reports by agent, team, date, channel, and status, making it easy to get a complete picture of and gain insights into customer interactions.
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Add or remove agents and their devices. Configure communication channels. Adjust staff scheduling and allocate their skills and tools to maximize team efficiency and service quality.
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Monitor all ongoing calls in real time with stealth listening, barge in, or take over modes to monitor and address any customer situation.
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Manage your resources better and adjust instantly with real-time data.
Learn moreEVOX offers lower costs and higher benefits compared to traditional CTI custom projects.
Recruiting Partners! Join Now
Make customer calls directly through Vital CRM. View customer information automatically for incoming calls. Call records are captured in Vital customer history, providing a comprehensive view of customer interactions to enhance service efficiency.
Learn moreEnable Teams as a complete UCaaS solution by adding connection to local phone numbers.
Learn moreWith enterprise-verified numbers, you don’t need to worry about your business calls being rejected or your employees being bothered by unwanted calls.
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Education and tutoring
Construction
Logistics
Hospitals and Clinics
The education sector faces significant challenges in student recruitment, effective tracking of incoming callers, huge rejection rate of outgoing calls and the risk of personal data breaches.
With EVOX and Whoscall number identification, rejections are reduced. With Caller ID, calls come from a recognized number and parents are prioritized and accurately tracked, enabling tutors to quickly and securely access student information and assess their needs during calls. This helps to build trust with parents.
Construction sites often do not have a fixed physical office space, making it difficult to set up traditional PBX systems. Each phase of a project requires a change of office location, incurring significant relocation costs to establish a phone system. Project completion requires number and equipment to be moved to a new construction site which may result in abandonment or loss of phone equipment.
EVOX reduces initial setup costs as no physical equipment installation is required. The subscription-based service model also ensures that there’s no worry about equipment retention or relocation once the project ends. With EVOX mobile extensions, on-site personnel can use their personal devices to make and answer business calls. The intuitive online admin tool lets staff without an IT background easily manage the system and users.
Communication between warehouse personnel and delivery drivers on the road can get costly since calls are not internal. When a delivery driver tries to contact a customer, the call is often rejected because it comes from an unrecognized number. It not only appears unprofessional but often causes delivery delays due to unanswered calls.
With EVOX, delivery drivers can choose their own device to make company calls. Dispatchers can make internal calls to other staff or drivers for free. When drivers or dispatchers contact customers, calls will come from the company number, increasing the chance that the customer will answer and avoid any delays in delivery.
Front desk reception staff often lack an integrated system to fully access patient information, leading to long hold times for patients while the staff is locating their data. Additionally, when missed calls require callbacks, the repetitive process of collecting patient information can be annoying and time-consuming.
EVOX integrates patient data with the healthcare system, allowing reception staff to instantly access a patient’s medical records. The interactive voice response (IVR) feature can automatically handle repetitive inquiries, providing quick voice responses and reducing the need for a call back. And EVOX can seamlessly integrate with other cloud services, streamlining the patient appointment process and post visit inquiries.
