Help your service management staff succeed
Quickly respond to customer and agent needs. Learn and improve contact center proficiency. Train, monitor and improve agent performance.
EVOX Connect Manager
Manage agents, teams and schedules
Easily add or remove agents, customize device assignments and manage service channels.
Assign agents to one or more teams and program ACD agent routing to maximize team efficiency.
Schedule team assignments to achieve optimal team performance and resource utilization.
Set Up Interactive Voice Response (IVR) and Call Distribution
Accurately route incoming calls to the right agents to address different cases.
Provide precise responses to caller’s needs, delivering a smoother voice menu experience.
Adjust customer service strategies based on needs and precise monitoring of call activities.
Contact Logs
Logs provide a 360° view of each call. They can be used to monitor agent and contact center performance, proactively identify customer issues and understand customer needs, and reduce center costs by optimizing resource allocation.
No omissions to ensure seamless communication with customers.
Identify service bottlenecks and quickly adjust resources to improve the customer experience.
Voice recording and text transcript
Legally compliant call records and voice-to-text transcriptions for both internal and external calls. Accurate call records provide deep knowledge of customer interactions, insight into agent performance, and real-world cases for agent training.
Learn MoreKeep the contact center working no matter what, when, or where
Use EVOX Connect anywhere with the PC App.
Always stay in touch with your team.
No disruptions to operations due to internal issues or external disasters.