Connect Manager
EVOX Connect Manager

Help your service management staff succeed

Quickly respond to customer and agent needs. Learn and improve contact center proficiency. Train, monitor and improve agent performance.

專員管理 組別管理 安排時程

Manage agents, teams and schedules

Easily add or remove agents, customize device assignments and manage service channels.

Assign agents to one or more teams and program ACD agent routing to maximize team efficiency.

Schedule team assignments to achieve optimal team performance and resource utilization.

管理ACD 測試IVR 管理來電與進線

Set Up Interactive Voice Response (IVR) and Call Distribution

Accurately route incoming calls to the right agents to address different cases.

Provide precise responses to caller’s needs, delivering a smoother voice menu experience.

Adjust customer service strategies based on needs and precise monitoring of call activities.

查閱通聯資料 一覽所有訊息記錄 完整對話資訊

Contact Logs

Logs provide a 360° view of each call. They can be used to monitor agent and contact center performance, proactively identify customer issues and understand customer needs, and reduce center costs by optimizing resource allocation.

No omissions to ensure seamless communication with customers.

Identify service bottlenecks and quickly adjust resources to improve the customer experience.

Keep the contact center working no matter what, when, or where

任何地方有電腦即可用

Use EVOX Connect anywhere with the PC App.

keep in touch

Always stay in touch with your team.

no dusruption

No disruptions to operations due to internal issues or external disasters.

Up Your Customer Service Game with EVOX Connect