Help your managers succeed
Quickly adapt to customer and agent needs. Learn and improve contact center performance. Train, monitor and improve agent performance.
Connect Manager
Manage agents, teams and schedule
Quickly organize and schedule agents to respond to customer needs.
Agent management
Team management
Scheduling tool
Program IVR and call distribution
Easy to program and adapt to changing needs (e.g., unexpected product/service problem, new product introduction, promotional event, etc.).
Create and manage ACDs
Program and test IVR system
Set up call queuing and voice recording
Contact logs
Logs provide a 360 degree view of each call. They can be used to monitor agent and contact center performance, proactively identify customer issues and understand customer needs, and reduce center costs by optimizing resource allocation.
Complete and detailed log of every call
Call resolution and customer satisfaction data
Voice recording and text transcript
Accurate call records provide deep knowledge of customer interactions, insight into agent performance, and real-world cases for agent training.
Voice recording
View and edit text transcript
Keep the contact center working no matter what, when, or where
Use EVOX Connect anywhere with the PC App
Stay in touch with your team at all times
No disruptions to operations due to internal issues or external disasters