Hospitals and Clinics
Leveraging digital tools to establish strong doctor-patient communication from the very first interaction.
Industry Solutions
Healthcare operators seek to enhance patient experience through digital transformation
According to a Deloitte Insight survey, respondents cited main objectives including improving patient interaction and satisfaction through digital transformation (92%), followed by the goal of enhancing nursing quality (56%).
Three key healthcare aspects
Patient Experience
Challenges
Using EVOX
When booking an appointment over the phone, patients must provide basic personal information and indicate whether they are a new or returning patient. The clinician then needs to place the patient on hold while they access patient records.
If a patient misses a call from the clinic, calling back requires providing personal information again.
With EVOX Connect’s contact database and PC App, when a patient calls their basic information and past call records are automatically displayed. This greatly improves patient satisfaction and reduces the time spent on back-and-forth communication.
Learn MoreClinic Administration
Challenges
Using EVOX
Frequently receiving repetitive inquiries, such as business hours and doctors’ consultation schedules.
Through the Interactive Voice Response (IVR) function, patients can input numbers to listen to pre-recorded answers for frequently asked questions or be directed to the appropriate staff member.
Learn MoreOverloaded front desk staff not always available to answer calls.
With the mobile extension feature, your smartphone becomes an extension, allowing you to answer calls promptly without being tied to the front desk.
Learn MoreDifficulty in managing and searching patient records and call logs.
When patients return missed calls, staff can’t immediately retrieve the patient's information.
EVOX Connect’s contact database lets you customize contact information fields, easily creating a database tailored to your management needs. Paired with the professional PC App, a patient’s basic information and past call records are automatically displayed when they call to improve patient satisfaction and reduce back-and-forth communication time.
Learn MoreLack of knowledge about which patient calls were missed.
Information gaps during shift changes.
The online management dashboard enables you to access call records anytime, allowing you to quickly respond to missed calls due to busy periods or clinic closures. Additionally, with the call recording feature, information is accurately preserved, reducing gaps during shift changes.
Learn MoreClinic Management
Challenges
Using EVOX
High equipment costs that require wire installation and costly maintenance. If the clinic relocates, the wiring needs to be redone and communication is disrupted.
Fully cloud-based service — no equipment, no wiring and no maintenance.There’s no need to worry about service disruptions due to equipment transfers when relocating.
Learn MoreAs the clinic expands, additional cards may need to be purchased to increase the number of extensions. If the limit is exceeded, a new PBX system may be required.
Subscription model with unlimited extensions, allowing you to adjust your subscription plan at any time.
If new clinics are added, they require additional equipment and setting up internal phone lines becomes cumbersome.
Branch management features allow you to easily set up and manage multiple locations via online admin. Internal calls between branches are free.
Learn MoreDifficult to integrate with cloud-based digital tools, making it hard to keep up with modern advancements.
EVOX integrates with major cloud-based digital systems like Microsoft Teams, Leqing Medical Management System and Vital CRM to improve efficiency and mobility. In partnership with Whoscall, EVOX offers a comprehensive number recognition solution, to prevent spam calls and enhance company recognition.
Exclusive Integration Solution
EVOX Cloud PBX System × Leqing(樂晴)Medical Management System
- Automatically display patient names on incoming calls.
- One-click access to patient information and appointment status.
- Access call history anytime and listen to recorded calls.
Our Products
EVOX Connect Omnichannel Cloud Contact Center
The ideal combination of cloud PBX and professional customer service features. Use EVOX Connect to easily establish an effective customer service system for your business. Seamlessly integrate EVOX Connect with your other cloud systems for a unified, complete customer service experience.
Learn MoreEVOX CloudTalk Phone System
The perfect combination of cloud PBX and mobile extensions so your employees can enjoy the convenience and flexibility of mobile business while maintaining excellent call quality.
Learn More