EVOX
A complete business communication platform

Enter a new era of smart communication designed to provide an unprecedented customer service experience.

An evolving communication platform that helps businesses digitally transform.

EVOX’s flexible cloud communication platform integrates with leading cloud services to change how businesses deliver value to their customers, employees, vendors and partners.

AI-powered innovation

Improve your business efficiency 3x with EVOX’s fully integrated generative AI technology.

Service Agent copilot: real-time voice to text conversion and database query provides precise response suggestions to help customer service agents respond quickly and effectively.
Voice-to-text technology combined with AI Agent replaces traditional IVR program with a natural language interface. Instead of a set of fixed responses and dial menu, customers can speak or type an inquiry to get directed to the appropriate response or expert agent. AI Agents can successfully handle over 50% of customer inquiries with proper training.
Post-call summary: Summarize call content into concise reports for follow-up and management, saving time while reducing the risk of human error.

Reduce carbon emissions

Running EVOX on AWS effectively reduces carbon emissions by up to 90%.

A company using a 350W small/medium IP PBX, 100 IP telephones and a 100 square foot air conditioned machine room generates about 26,718 kilowatt-hours of electricity a year. This is equivalent to 13.6 metric tons of CO2 emissions. With EVOX, a similarly sized cloud system only emits 1.36 metric tons of CO2 emissions per year.

Reach customers globally

Quickly establish branch offices, new stores and overseas offices.

Offices are no longer tied to a physical location — work from anywhere during natural (epidemic) or manmade disasters.
Use your device of choice.
Manage the phone system from anywhere.
Quickly establish multiple locations; branch offices, new stores and overseas offices.

Secure your information

Information security and protection

EVOX’s core network is located in AWS, protected by SBC.
The EVOX App uses OAuth 2.0 and 2-factor to authenticate.

Information security certification

EVOX passed the Taiwan Industry Bureau’s Mobile Information Security (MAS) alliance certification against vulnerability scanning and penetration testing.
EVOX passed ISO 27001 certification

Personal data protection

EVOX complies with European GDPR and Taiwan’s personal information protection laws.

Anti-spam

EVOX’s deep integration with Whoscall protects employees from harassment by malicious calls.

Focus on customer satisfaction

With EVOX Connect, your business can deliver superior customer service.

Integrate EVOX with your CRM or customer database
Easy to program IVRs and Automatic Call Distribution (ACD)
Audio recording with ASR speech-to-text
Customizable post call surveys
Customer service reports, contact history and analytics
Supervisor coach and monitor functions in real time

Improve sales performance

EVOX Knowledge Database

Capture customer profile, contact history and tasks
Associate contacts to an affiliation for B2B business

EVOX cloud integration

Use ECLIK / EC-ADK to integrate with third-party cloud CRM or sales tools (for example, Salesforce, Vital CRM and Super8) to optimize performance and provide a superior customer experience.

Manage systems effectively

Web Admin lets you set up and configure the system with little or no IT expertise.
Branch offices let branches manage their own local system.
Call Data Records (CDR) let you analyze communication records including caller ID, date and time, call length, call type, etc.