The cloud communication platform for business

Bringing customers and teams closer

An evolving communication platform that helps businesses digitally transform.

EVOX’s flexible cloud communication platform integrates with leading cloud services to change how businesses deliver value to their customers, employees, vendors and partners.

Reduce carbon emissions

Running EVOX on AWS effectively reduces carbon emissions by up to 90%.

A company using a 350W small/medium IP PBX, 100 IP telephones and a 100 square foot air conditioned machine room generates about 26,718 kilowatt-hours of electricity a year. This is equivalent to 13.6 metric tons of CO2 emissions. With EVOX, a similarly sized cloud system only emits 1.36 metric tons of CO2 emissions per year.

Reach customers globally

Quickly establish branch offices, new stores and overseas offices.

Offices are no longer tied to a physical location — work from anywhere during natural (epidemic) or manmade disasters.
Use your device of choice.
Manage the phone system from anywhere.
Quickly establish multiple locations; branch offices, new stores and overseas offices.

Secure your information

Information security and protection

EVOX’s core network is located in AWS, protected by SBC.
The EVOX App uses OAuth 2.0 and 2-factor to authenticate.

Information security certification

EVOX passed the Taiwan Industry Bureau’s Mobile Information Security (MAS) alliance certification against vulnerability scanning and penetration testing.

Personal data protection

EVOX complies with European GDPR and Taiwan’s personal information protection laws.

Anti-spam

EVOX’s deep integration with Whoscall protects employees from harassment by malicious calls.

Focus on customer satisfaction

With EVOX Connect, your business can deliver superior customer service.

Integrate EVOX with your CRM or customer database
Easy to program IVRs and Automatic Call Distribution (ACD)
Audio recording with ASR speech-to-text
Customizable post call surveys
Customer service reports, contact history and analytics
Supervisor coach and monitor functions in real time
Omnichannel communication ＊coming soon

Improve sales performance

EVOX Knowledge Database

Capture customer profile, contact history and tasks
Associate contacts to an affiliation for B2B business

EVOX cloud integration

Use ECLIK / EC-ADK to integrate with third-party cloud CRM or sales tools (for example, Salesforce, Vital CRM and Super8) to optimize performance and provide a superior customer experience.

Manage systems effectively

Web Admin lets you set up and configure the system with little or no IT expertise.
Branch offices let branches manage their own local system.
Call Data Records (CDR) let you analyze communication records including caller ID, date and time, call length, call type, etc.